Policies

Los Olmos Lodge is an exclusive property where every guest reservation is both important and special to us. Listed below are our policies. Please call if you have any questions.

CANCELATION POLICY: If in the unlikely event your travel plans change and you must cancel your reservation, you must call to cancel your reservation within 2 weeks (14 days) in order to receive a full refund, minus a 15% processing fee. For large bookings (3 cabins or more), you must cancel within 30 days in order to receive a full refund, minus a 15% processing fee. Please call us to cancel your reservation. If you send an email, please do not consider the reservation canceled unless you receive an email to confirm. Cancelation policies are subject to change for holidays.

PARKING POLICY: The lawn has a sprinkler system installed, as well as multiple septic tanks throughout the property. Due to possible damage to your tire and/or to our system there will be an extra $50 FEE for driving on the lawn. Parking is only allowed in our designated parking areas (the gravel by the main lodge, and the dirt lot across from the office).

LARGE BOOKING/MINIMUM STAY POLICIES: Rates/policies are subject to change and vary during high impact periods and special requests. There is a 2-night stay minimum for our large cabins or multiple cabins. If you choose to only stay one night, you will be charged an additional $20 per cabin. *A 30 day cancellation notice is required on multiple room bookings, whole house bookings, and for some holidays and special events.

Check-in: 3:00 PM - 8:00 PM. If arriving outside of the designated check-in time, please call to make arrangements.

Check-out: By 11:00 AM. Late check out only by arrangement with possible fee applicable.

SMOKING POLICY: No Smoking in any building; however designated outdoor areas are available. We also ask that there is no smoking near or under the party pavilion.

PET POLICY: Pets are welcome on their best behavior and pet owners are responsible for picking up their landmines. Please keep pets on a leash while outside, and on the floor while inside. We ask that you bring an additional blanket for the pets to sleep on if you choose to have them on the beds. (If an excessive amount of pet hair is found on the beds, there will be an extra FEE of $50.00 for cleaning/replacing the linens.)

DAMAGE POLICIY: Any stolen or damaged properties of the L.O. will result in an extra FEE. We are not responsible for guest's damaged, stolen or lost properties.

ACCIDENT/INJURY POLICY: There is an in-ground swimming pool, creeks & ponds on the L.O's property. Please make note of this if you have young children. Swimming is at your own risk. Los Olmos is not responsible for any injuries that occur on the property.

OUTSIDE GUEST POLICY: If you choose to have outside guests (people that are not currently booked with us), they will need to stop by the office to sign a waver before participating in any activities on the property: swimming, fishing, cooking, etc). Los Olmos has the right to deny outside guests from participating on activities on the property, especially during holidays/special events.

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